CollectInHouse

The platform

First-party collections software that keeps your team in control.

Connect eligible receivables, configure your policies and coordinate branded phone, text, email, payment and reporting workflows from one platform.

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Portfolio-wide coverage

Apply a consistent minimum level of attention across every eligible account instead of allowing staffing limits to determine which balances receive follow-up.

  • Client-defined eligibility rules
  • Configurable cadence by account segment
  • Suppression and exception logic

Omnichannel engagement

Coordinate approved phone, SMS and email workflows under your organization's identity and communication policies.

  • Branded scripts and templates
  • Consent-aware channel activation
  • English and Spanish experiences

Payments and arrangements

Give customers secure self-service options while routing funds through your organization's designated payment processor.

  • Payment links and phone payments
  • Client-approved payment plans
  • Payment and arrangement reporting

Data exchange and reporting

Start with a secure file or integrate directly with your systems as requirements mature.

  • CSV, SFTP and API options
  • Status and payment exports
  • Timestamped activity records

Exception routing

Send disputes, bankruptcy indicators, fraud concerns, attorney representation and other special statuses to the appropriate client workflow.

  • Configurable escalation paths
  • Account holds and suppression
  • Human-review queues

Implementation support

Map data, scripts, processors, rules and reporting requirements before activation. Custom integrations are separately scoped.

  • Workflow design
  • Testing and approval
  • Controlled launch

CollectInHouse provides technology and configuration tools. It does not guarantee recovery, legal compliance or account eligibility. Each organization remains responsible for the accuracy of its data, its policies and its obligations.

See the platform against your actual workflow.

We’ll review your account volume, data exchange, communication channels, payment processor and control requirements.

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