Automated phone outreach
Configure branded inbound and outbound voice workflows for eligible accounts.
First-party receivables software
Automate every eligible account. Keep every customer relationship.
CollectInHouse gives your team the phone, text, email, payment and reporting tools needed to manage earlier-stage receivables under your own brand—while you keep control of the accounts, policies and customer experience.
Client-controlled workflowsPayments to your processorEnglish & SpanishNo account purchasing
Portfolio activity
Illustrative software view
1,284
Eligible
1,071
Reached
506
Resolved
36
Escalated
Policy-driven coverage
Phone82%
Text64%
Email71%
Payments posted
$1.42M
Illustrative amount routed through the client's designated payment channels.
Figures are simulated interface examples, not client results or performance promises.
Powered by Advanced Cash Management•PCI DSS Level 1 Service Provider for services in its current AOC•Role-based access•Secure file and API options
One operating system for receivables
Give your team consistent coverage without adding repetitive work.
Manual follow-up is difficult to sustain across an entire portfolio. CollectInHouse turns your approved policies into repeatable workflows, while preserving the exceptions and human judgment that responsible account management requires.
Consent-aware SMS and email
Use client-approved reminders, secure links, opt-outs and suppression rules.
Payments and arrangements
Connect your processor and offer approved one-time payments or payment plans.
Policy-driven workflows
Set eligibility, timing, cadence, channel and escalation rules for your organization.
Activity and payment reporting
See outreach, engagement, promises, payments and account status in one place.
CSV, SFTP and API exchange
Start with a secure file or integrate directly with your billing and data systems.
English and Spanish
Support bilingual automated experiences without creating separate processes.
Live-team routing
Route exceptions and requested conversations to your staff or approved service partner.
How it works
Your policies become the workflow. Your team keeps the decisions.
01
Connect eligible accounts
Upload by CSV, exchange over SFTP or integrate by API. Your organization defines eligibility and supplies accurate status, contact and permission data.
02
Configure branded engagement
Approve scripts, timing, channels, payment options, exception rules and suppression logic before activation.
03
Monitor and resolve
Track activity and payments, route disputes or special statuses, and post results back to your system of record.
Consistent—not identical
Every eligible account receives attention.
Automation makes portfolio-wide coverage economically practical. Rules still adapt to consent, account status, disputes, client policy and applicable requirements.
CollectInHouse software
Traditional outsourced model
Policy-driven minimum coverage across every eligible account
Staff time may be concentrated where expected return is highest
Your organization controls brand, scripts, timing and payment options
The outside provider may control day-to-day activity
Payments route to your designated processor
Payments may be processed through the provider
Real-time, exportable activity visibility
Visibility depends on provider reporting
Exceptions route according to your rules
Exceptions follow the provider's operating model
Who it serves
Built for organizations with recurring account volume.
Utilities & telecom
Reach eligible service accounts before shutoff, default or outside placement.
Property management
Manage approved rent and property-service balance workflows consistently.
Education & tuition
Give students and families convenient ways to understand and resolve balances.
Financial services
Configure account-specific outreach and payment options under creditor control.
Professional & home services
Automate invoice follow-up without sacrificing customer relationships.
Memberships & subscriptions
Manage recurring-service balances with clear reminders and self-service options.
Commercial receivables
Coordinate business-to-business invoice follow-up, payment facilitation and reporting.
Healthcare managed service
Looking for outsourced patient early-out?
Visit EarlyOut AI for healthcare-specific managed servicing.
Visit EarlyOut AIControls and accountability
Technology that supports your compliance program.
CollectInHouse supplies configuration, suppression and recordkeeping tools. It does not replace legal analysis or make account eligibility, consent or licensing decisions for your organization.
Consent and suppression
Maintain available permission records, opt-outs and do-not-contact rules.
Timing and cadence
Configure quiet hours, contact limits and client-approved schedules.
Audit records
Retain timestamped activity, outcomes and workflow decisions.
Client approval
Control scripts, disclosures, channels, plans and escalation paths.
FAQ
Clear answers before you evaluate the platform.
Is CollectInHouse a collection agency?+
CollectInHouse is marketed as client-controlled software for managing first-party receivables. Your organization owns the accounts, establishes policies, approves communications and receives payments through its designated processor. Any separately contracted managed services must be documented and evaluated on their own facts.
Does every account receive the same treatment?+
Every eligible account can receive a consistent minimum level of policy-driven attention. Workflows are not identical: consent, opt-outs, disputes, bankruptcy, attorney representation, account status and client rules may require different handling or suppression.
Does the software guarantee compliance?+
No software can guarantee legal compliance. CollectInHouse provides configurable controls, records and suppression tools that support your compliance program. Your organization remains responsible for its account eligibility, data, consent, policies and legal obligations.
Who receives customer payments?+
Payments are routed to your organization or its designated payment processor. CollectInHouse does not need to purchase or own the account.
How quickly can we launch?+
A standard file-based configuration can often be prepared quickly after workflow, data, processor and authorization requirements are confirmed. API integrations and custom development require separate scoping.
See how CollectInHouse fits your receivables workflow.
We’ll review your account volume, systems, communication permissions, payment options and operating requirements—then recommend an appropriate configuration.
Book a demo